Can You Hear Me Now?

Great article taken from John Maxwell's Leadership Wired

Can You Hear Me Now

It’s happened to all of us. We’re blazing through conversation when we realize we’re not getting cues, (uh-huh, yeah, yep, ok), from our friend on the other end of the call. Uncertain, we ask whether or not our buddy remains on the call: “Hello? Are you there? Can you hear me?” The ensuing silence prompts us to look at our phone. Sure enough, the call has been dropped.

As frustrating as a dropped call can be, given the complexity mobile phone communications, we are not overly surprised when we occasionally are cut off from a conversation. At some level, we understand the limitations of network bandwidth, battery life, and signal strength.

While dropped calls are explainable, few experiences are as demeaning or insulting as being dropped in face-to-face conversation. When we’re talking to a person who tunes us out, we feel worthless. When a listener’s posture or facial expressions show boredom or disinterest, we feel insignificant. Similarly, we are annoyed by ceaseless interruptions or being cut short when speaking.

Something inside of us demands to be heard, to be acknowledged, and to know that our ideas and opinions matter. Great leaders have mastered the art of listening, and by doing so, they gain wisdom, earn respect, and win friends. In its February 2007 edition of Leading Effectively,, The Center for Creative Leadership summarizes six listening tips from author Michael Hoppe. Paying Attention

One of the greatest gifts a leader can give is his or her undivided attention. As simple as it sounds, in practice, paying attention can take a heavy dose of discipline. Whether we’re thinking about an upcoming meeting or an urgent phone call, our minds are cluttered with dozens of thoughts at any point during the day.

To offer full attention in conversation, Hoppe suggests:

Paying Attention
One of the greatest gifts a leader can give is his or her undivided attention. As simple as it sounds, in practice, paying attention can take a heavy dose of discipline. Whether we’re thinking about an upcoming meeting or an urgent phone call, our minds are cluttered with dozens of thoughts at any point during the day. To offer full attention in conversation, Hoppe suggests:
Allowing time and opportunity for the other person to think and speak.
Being present, focused on the moment, and operating from a place of respect.